Legal
Privacy Policy
Last updated · 5 September 2026
This Privacy Policy explains how Prism Lux Transportation (“Prism Lux”, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you visit our website, request a quote, or book chauffeured transportation with us. By using our services, you agree to the practices described below.
1. Information We Collect
We collect information you provide directly to us, information generated when you use our services, and limited information from trusted third parties. This includes:
Contact details — your name, phone number, and email address.
Trip details — pickup and drop-off locations, dates, times, passenger count, flight numbers, and special requests.
Payment information — billing details processed securely through our payment providers; we do not store full card numbers.
Communications — messages, call notes, and feedback you share with us.
Website and device data — IP address, browser type, and pages viewed, collected automatically through cookies and similar technologies.
2. How We Use Your Information
We use your information to operate our business and deliver a dependable, first-class experience, specifically to:
Schedule, confirm, and fulfill your bookings and quotes.
Communicate with you about trips, changes, and support requests.
Process payments and maintain accurate records.
Improve our website, services, and customer care.
Comply with legal obligations and protect against fraud or misuse.
3. How We Share Information
We do not sell your personal information. We share it only as needed to run our service:
Service providers — payment processors, scheduling tools, and communication platforms that act on our behalf.
Legal and safety — authorities or advisors when required by law or to protect the rights and safety of our clients and team.
Business transfers — a successor entity in the event of a merger, acquisition, or sale of assets.
4. Cookies & Analytics
Our website uses cookies and similar technologies to keep the site working, remember your preferences, and understand how visitors use our pages. You can control cookies through your browser settings; disabling them may affect some site features.
5. Data Retention
We keep your personal information only for as long as needed to provide our services, meet legal and tax obligations, resolve disputes, and enforce our agreements. When it is no longer required, we securely delete or anonymize it.
6. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your data and to respond promptly to any incident.
7. Your Privacy Rights
Depending on where you live, including under the California Consumer Privacy Act (CCPA/CPRA), you may have the right to:
Access the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your personal information.
Opt out of the sale or sharing of personal information — note that we do not sell your data.
Not be discriminated against for exercising your privacy rights.
To exercise any of these rights, contact us using the details below. We will verify your request before responding.
8. Third-Party Links
Our website may link to third-party sites, such as mapping or payment services. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
9. Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us so we can remove it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “last updated” date above. Significant changes will be communicated where appropriate.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your information, reach out to us:
Prism Lux Transportation
Phone — +1 (415) 747-1975
Email — adm@goprismlux.com
Web — www.goprismlux.com